FAQs

How do I make a booking?

You’ll always get our lowest prices when you book directly with us online or by calling us on 01273 698331.

I have made a booking online directly on your website but I haven’t received my email confirmation. What should I do?

Sorry, but you seem to have encountered a technical problem. We apologise for the inconvenience – please call our Reservation Desk on 01273 698331 for assistance. Lines are open from 7am – 11pm Monday to Friday and 8am – 11pm on Saturday and Sunday.

How far in advance can I book?

You can make bookings up to 12 months in advance.

How do I know if my booking has been confirmed?

When you make a booking you’ll be given a booking reference; we will include this reference in your confirmation email too.

What is ‘Pay Later’ rate?

You will be able to cancel your booking up to 48 hours prior to arrival. No deposit is required but the Hotel reserves the right to pre-authorise the card prior to arrival.
A valid credit or debit card is required to guarantee your reservation. In case of late cancellation the first night stay will be charged to your credit or debit card. In case of no show, the full amount of the reservation will be charged. 

What is ‘Pay Now’ rate?

This is a discounted advance purchase rate where the total value of the booking will be charged immediately on the indicated credit or debit card at the time of booking. Please note that this booking must be fully prepaid, is non-refundable and non-transferable. No refund will be made for no-show or early check out.

Is Breakfast included in the rate and what time do you serve it?

If you have made your booking online directly with us, full English breakfast will be included in the rate.

Breakfast time Monday to Friday: 7am – 9.30am.

Breakfast time Saturday, Sunday and Bank Holiday: 8.30am – 10.30am.

What about WiFi access?

The New Madeira Hotel offer all guests free unlimited super fast WiFi access throughout the hotel.

What are check in and check out times?

Check in time is 2pm and check out time 11am. If you require an early check in or a late check out, please call us on 01273 698331. Please note that an extra charge may apply.

What about parking?

Please check our ‘Parking Information’ page.